Effective Date: September 22, 2026
Sprint Speed School offers athletic performance training, digital programs, coaching services, subscriptions, educational materials, and other products designed to support athlete development.
Because many of our products and services involve digital delivery, personalized programming, coaching time, or scheduled training, refund eligibility varies by the type of purchase.
By purchasing from Sprint Speed School, you agree to the terms of this Refund and Returns Policy.
1. Digital Products
Digital products may include:
- Training programs
- Strength programs
- Speed development programs
- Sprint or hurdle programs
- Workout plans
- Guides and eBooks
- Courses
- Video training
- Downloadable resources
- Other digital educational materials
Digital products are generally nonrefundable once access has been provided, the product has been downloaded, or the materials have been delivered.
Because digital products cannot be physically returned, all sales are considered final once delivery or access has occurred.
If you experience a technical issue that prevents you from accessing a digital product you purchased, contact us and we will make reasonable efforts to restore access or provide the materials through another available method.
2. Customized Training Programs
Customized and personalized training programs require planning, evaluation, and coaching time.
Once Sprint Speed School has begun creating a customized program, the purchase is generally nonrefundable.
If you cancel before work has begun, Sprint Speed School may, at its discretion, issue a full or partial refund depending on the circumstances.
Once a customized plan has been delivered, the sale is final unless otherwise required by law.
3. Coaching Services
Payments for individual coaching, remote coaching, consultations, assessments, or other scheduled services reserve coaching time.
Cancellation and rescheduling requirements may be provided when the service is booked.
Unless otherwise stated:
Appointments canceled at least 24 hours before the scheduled start time may be rescheduled without penalty.
Appointments canceled with less than 24 hours notice may be considered used and may not qualify for a refund.
Missed appointments or no-shows are generally nonrefundable.
Sprint Speed School may make exceptions when appropriate for emergencies, illness, weather, or other circumstances outside the athlete’s reasonable control.
4. Camps, Clinics, and In-Person Programs
Registration fees for camps, clinics, group training sessions, or other in-person events may be subject to program-specific refund terms.
Unless different terms are provided at registration:
Cancellations made more than 7 days before the event may be eligible for a refund, less any nonrefundable processing fees or costs already incurred.
Cancellations made within 7 days of the event may be eligible for a credit toward a future Sprint Speed School program rather than a cash refund.
No-shows are not eligible for refunds.
If Sprint Speed School cancels an event and does not provide a reasonable replacement date or comparable alternative, participants may be eligible for a refund of the affected registration fee.
5. Subscriptions and Memberships
Some Sprint Speed School services may be offered on a recurring subscription or membership basis.
Subscriptions renew automatically according to the billing schedule disclosed at checkout unless canceled before the next renewal date.
You may cancel a subscription at any time to prevent future renewal charges.
Cancellation does not automatically create a refund for a billing period that has already started.
Subscription and membership payments are generally nonrefundable and nonprorated after the applicable billing period begins.
You will normally retain access to the service through the end of the period you already paid for unless otherwise stated.
6. Physical Products
If Sprint Speed School offers physical merchandise or products, unused and unopened items may be eligible for return within 30 days of delivery, unless the product listing states otherwise.
Items must be returned in their original condition.
Personalized, customized, worn, used, or damaged products may not be eligible for return.
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are generally nonrefundable.
7. Incorrect, Duplicate, or Unauthorized Charges
If you believe you were:
- Charged twice for the same purchase
- Charged an incorrect amount
- Charged after properly canceling a subscription
- Charged for a purchase you did not authorize
please contact Sprint Speed School as soon as possible.
We will review the transaction and correct verified billing errors.
8. Technical Problems
If a technical issue prevents you from accessing a product or service you purchased, please contact us before requesting a refund.
We will first attempt to resolve the issue, restore access, or provide an alternative delivery method.
If we are unable to provide the product or service you purchased, we may issue a refund or credit when appropriate.
9. Injuries or Medical Conditions
We understand that athletes may experience injuries, illness, or medical circumstances that affect their ability to participate.
Refunds are not automatically guaranteed because of an injury or medical condition.
Depending on the program and circumstances, Sprint Speed School may offer options such as:
- Pausing a program
- Moving participation to a later date
- Transferring a registration
- Applying a credit toward future services
- Modifying training where appropriate
Any accommodation is subject to availability and the nature of the program purchased.
10. Credits
In some situations, Sprint Speed School may offer account credit instead of a refund.
Credits may be applied toward eligible future Sprint Speed School programs or services and may be subject to an expiration date communicated when the credit is issued.
Credits have no cash value unless required by law.
11. Processing Refunds
Approved refunds will generally be returned to the original payment method.
Processing times vary depending on the payment processor, bank, or financial institution.
Sprint Speed School is not responsible for additional processing delays caused by a customer’s financial institution.
12. Payment Processing Fees
Where permitted by law, payment processing fees or other nonrecoverable transaction fees may be deducted from an approved refund.
If a refund results from an error caused by Sprint Speed School, those fees will generally not be deducted.
13. Chargebacks and Payment Disputes
We encourage customers to contact Sprint Speed School before initiating a chargeback or payment dispute.
Many billing questions, access problems, duplicate charges, and cancellation issues can be resolved directly through our support process.
Submitting a fraudulent or knowingly inaccurate chargeback may result in suspension of access to Sprint Speed School services.
Nothing in this section prevents a customer from exercising lawful rights available through their bank, payment provider, or applicable consumer protection laws.
14. Exceptions Required by Law
Nothing in this Refund and Returns Policy limits any refund, cancellation, or consumer protection rights that cannot legally be waived.
Where applicable law provides greater rights than those stated in this policy, applicable law will control.
15. Requesting a Refund
To request a refund, billing review, cancellation, or credit, contact:
Sprint Speed School
Email: raymonn {at} getlockr.com
Please include:
- Your name
- The email address used for the purchase
- The product or service purchased
- The date of purchase
- The reason for your request
Providing complete information will help us review your request more efficiently.
16. Policy Changes
Sprint Speed School may update this Refund and Returns Policy from time to time.
Updates will apply to purchases made after the revised policy becomes effective unless otherwise required by law.
Last updated: September 22, 2026